Cause:
- Payment not linked to invoice.
- Wrong customer or invoice selected.
- Payment is saved as draft or failed.
Solution:
- Open the payment record and ensure the correct invoice is linked.
- Check payment status.
- Recreate or edit to correct the customer/invoice linkage.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article